Return & Refund Policy

✅ Eligible for Refund

  • Items that arrive damaged during shipping
  • Items that are defective (not working as intended)
  • Incorrect items (wrong product sent)

❌ Not Eligible for Refund

  • Change of mind after purchase
  • Customer-caused damage or misuse
  • Items delivered correctly and in good condition

To be eligible for a refund, you must report any damaged, defective, or incorrect items within 7 days of delivery. Please email us with your order number and a clear photo of the product so we can verify your claim quickly.

📸 How to Request a Refund

Please email a clear photo of the damaged, defective, or incorrect item to:
📧 ramandeep@efficientoffice.ca
Include your order number in the subject line or message.

⏳ Refund Timeline

Refunds are typically processed within 3–5 business days after approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear in your account.

🌱 Sustainability Commitment

At Efficient Office, we believe in reducing unnecessary waste. That’s why we do not require physical returns for defective or incorrect items. You may keep the item, repurpose it, or donate it locally. This helps minimize carbon emissions from shipping while keeping things simple for you.

📦 Unclaimed Packages / Failed Delivery

If a delivery attempt is made and the package is not picked up from the post office or delivery location, the carrier may return the package to us after their holding period.

In these cases:

Refunds are issued for the product cost only.
Shipping fees are non-refundable, as they have already been paid to the carrier.

If you would like your order resent, a reshipping fee will apply to cover the cost of sending the package again.

If the carrier disposes of or loses the package due to it not being claimed in time, we cannot issue a refund, as the order was successfully shipped and a delivery attempt was made.

It is the customer's responsibility to track their delivery, respond to delivery notices, and pick up their package before the carrier returns or disposes of it.