Frequently Asked Questions
Frequently Asked Questions (FAQ)
How long will my order take to arrive?
Orders are processed within 1–3 business days after payment is confirmed — this processing time is separate from, and not included in, the delivery estimate below.
Once your order ships, it comes directly from our international warehouses, and delivery typically takes 7–15 business days for most Canadian customers.
📅 Put together, total time from order to delivery is typically 8–18 business days.
All orders include free tracked shipping.
For full details, see our Shipping & Delivery Policy.
Why does delivery take up to 15 business days?
We partner with trusted fulfillment providers that ship directly from their warehouses. This lets us offer a wide range of home-office products without extra middlemen slowing things down.
After the separate 1–3 business day processing window, typical delivery is 7–15 business days, which accounts for customs or seasonal carrier delays.
With every order, you get free tracked shipping, a curated selection of minimalist office products, and direct support from a Canadian small business owner (Ray).
Need your order sooner? Faster delivery may be available only in some cases, for an additional charge — email ramandeep@efficientoffice.ca and we'll check the cost and timing for you.
Why are your prices sometimes higher than those of other stores?
Large retailers often use slow 20–35 day economy shipping to reduce prices.
We don’t believe customers should wait that long.
Efficient Office processes orders in 1–3 business days, then ships with 7–15 day tracked delivery.
Your price includes tracking and no surprise fees at checkout.
Why do you offer refunds but not accept physical returns?
We use a refund-without-return policy for damaged, defective, or incorrect items.
This reduces unnecessary carbon emissions from shipping returns back and forth, and it makes the process easier for you. You don’t need to mail anything back — simply send a photo and we’ll handle it.
To be eligible, damaged, defective, or incorrect items must be reported within 7 days of delivery.
Email your order number and clear photos to ramandeep@efficientoffice.ca.
Shipping Problems & Failed Delivery
What happens if my package is returned or marked undeliverable?
If the carrier returns your package because it wasn’t picked up, the address was incomplete, or it was marked undeliverable, the order becomes eligible for a product-cost-only refund.
Shipping fees cannot be refunded because they were already paid to the carrier.
Can you reship a returned package?
Yes. If you'd like the order resent, a reshipping fee will apply.
This covers the cost of sending the package again.
What if the carrier disposes of my package?
If the carrier disposes of a package because it was not picked up in time or delivery notices were ignored, we cannot issue a refund. All carriers follow this rule.
Who is responsible for tracking and pickup?
Customers are responsible for tracking their shipment, responding to delivery notices, and picking up any packages held at the post office or carrier depot.